Freezing and Buffering?

 In Support

Are you experiencing Freezing and Buffering on your ZAAPTV IPTV Receiver or any other Android IPTV set top box?

Here are some possible solutions you can try:

  1. As the first step, we always recommend you unplug the power to your Modem/Router and to your ZAAPTV IPTV Receiver. Wait 5 minutes before re-connecting the power back to your Modem/Router. Wait a further 5 minutes before you re-connect power to your ZAAPTV device.
  2. If using Wi-Fi, try connecting your ZAAPTV device using an Ethernet cable direct into the modem. This will provide you with the best possible streaming performance
  3. So you’ve tried steps 1 and 2, maybe you need to call your Internet provider and talk to them. If the problem is occurring late afternoon or at night, well this, in most cases is congestion. You can read more about congestion here:

    https://www.nbnco.com.au/residential/learn/speed/congestion
    https://iihelp.iinet.net.au/Congestion_explained

  4. Try Cloudflare 1.1.1.1 with Warp app
    You can find more information about this App on the Cloudflare website:
    1) https://1.1.1.1/
    2) https://blog.cloudflare.com/1111-warp-better-vpn/?_ga=2.212590480.529350649.1561697480-1613732710.1561697480

    Using your ZAAPTV device, download the Cloudflare app from our website: https://globetv.com.au/uploads/com.cloudflare.onedotonedotonedotone_396.apk

    If your device is a ZAAPTV HD609 or MAAXTV LN6000, then go to My Apps > Browser > type the link above into the browser
    Once the file has been downloaded, click on Install/Open

    If your device is either a ZAAPTV HD709 or an ARAABTV ME700, then go to Applications > Browser > type the link above into the browser
    Once the file has been downloaded, click on Install/Open

  5. Finally, if you are tech savvy or just a little adventurous, then a HAR capture may help resolve your issues. Read on for step-by-step instructions.

How to create a HAR capture (HTTP Archive file)

Instructions on generating a HAR log file for Chrome browser. These are useful to help troubleshoot application access issues.
https://community.akamai.com/customers/s/article/How-to-create-a-HAR-capture-HTTP-Archive-file?language=en_US

Apr 12, 2019 • Knowledge

Title:
How to create a HAR capture (HTTP Archive file)

URL Name:
How-to-create-a-HAR-capture-HTTP-Archive-file

Summary:
Instructions on generating a HAR log file for Chrome browser. These are useful to help troubleshoot application access issues.

Description:
The HTTP Archive format or HAR, is a JSON-formatted archive file format for logging of a web browser’s interaction with a site. The specification for the HTTP Archive (HAR) format defines an archival format for HTTP transactions that can be used by a web browser to export detailed performance data about web pages it loads.

HAR files are useful when:

  • An HTTP only capture is required. The amount of data that a packet capture contains can take too long to analyze.
  • If the issue can only be reproduced in a particular host/Internet connection.
  • The request is hard to simulate with a simple CURL command (it requires several cookies and data pieces or user interaction like an AJAX call).
  • Troubleshooting streaming content on a web player.

Procedure
Bulleted steps. Include caveats.

NOTE: Make sure to remove user passwords from the HAR file before sharing with Akamai support, GlobeTV or ZAAPTV. Open the saved HAR file in a text editor. Search for the username & password and replace them with dummy characters.

When do I create the HAR file?
As soon as you notice the Freezing and Buffering, you will need to follow the instructions below and provide us the HAR captures when the issue is reproducible.

Google Chrome:
1. Open a Google Chrome Tab and log into http://tv.zaaptv.com – if you need a Username and Password, please contact our Office during Business Hours on 03 9001 4526. Alternatively, you can complete the Contact Us form on our website: https://globetv.com.au/contact/

2. From the Chrome on the right hand side click “Customize control Google Chrome” and Navigate to More Tools and finally click Developer tools.

User-added image
3. Once the Developer tools window is open make sure to click in preserve log.

User-added image


4. Now try to reproduce the issue that you were experiencing by accessing the application, while the network requests are being recorded. See step 1.

5. Once you have reproduced the issue, right click anywhere on the grid of network requests, select Save as HAR with Content, and save the file to your computer.

User-added image

6. At this point you need to locate the file in your computer and share the captured HAR log over email with us.

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