MY DEVICE IS FAULTY WHAT SHOULD I DO?

Please visit our troubleshooting section to try and rectify your issue. If you cannot resolve your issue through the troubleshooting section then your device may be defective please click here to request a service ticket

HOW CAN I TRACK MY PURCHASE?

Once you purchased your device through the GLOBE TV online store, you will be able to track your item once the tracking number is sent to you.
As we use Australia Post to send your parcel it may be tracked by going to the Australia Post web site if there are any issues with the delivery of your parcel, please contact Australia Post on  13 13 18 and advise them of your tracking number.

HOW DO I GET THE LATEST FIRMWARE?

Our devices automatically retrieve the latest firmware upgrade there is no need for you to do anything.

WHAT INTERNET CONNECTION SPEED DO I NEED?

We recommend a minimum speed of 5Mbps

HOW MUCH BANDWITH DOES THE DEVICE CONSUME

The device consumes bandwidth on how much you actually use it. A Heavy user depending on the connection being either ADSL or Cable / NBN can use a minimum of 6 Gigabits a day. We highly recommend an unlimited plan.

SOME CHANNELS ARE NOT AVAILABLE

Globe TV and the devices we sell do not have a channel warranty and therefore many channels have limited availability.

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