DO I NEED A SATELLITE DISH?

You do not require a Satellite Dish.

All devices that we sell on the GlobeTV website require an active Internet Connection.

WHAT INTERNET CONNECTION SPEED DO I NEED?

We recommend a minimum speed of 6Mbps but there are several factors that may inhibit you from receiving the best possible streaming service.

The first step is to ensure that your speed is adequate and you may do this by clicking on https://speedtest.net

HOW MUCH BANDWITH DOES THE DEVICE CONSUME

The amount of bandwidth consumed is directly related to how much you actually use it. A heavy user depending on the connection being either ADSL or Cable / NBN can use a minimum of 6 Gigabits a day. We highly recommend an unlimited plan.

ARE THERE ANY EXTRA MONTHLY FEES OR HIDDEN FEES?

There are no hidden fees or extra charges. The purchase price includes the ZAAPTV Service Fee which may be for 36 months, 24 months or 12 months, depending on which product and what options you choose.

ZaapTV, MaaxTV and AraabTV are all pre-paid products. This means there are no additional fees.

HOW CAN I TRACK MY PURCHASE?

Once you have purchased your device through the GLOBE TV online store and your order has been processed, you will receive a tracking notification from our chosen carrier, Australia Post. For all international orders, we use DHL Express.

We typically send parcels on the same day as payment is received, but sometimes it may take up to 3 business days to process your order. You can track your parcel by entering your Article ID into the the Australia Post website.
If there are any issues with the delivery of your parcel, please contact Australia Post on  13 13 18 and advise them of your tracking number.

If your item(s) was sent by DHL Express, you will receive a Waybill number from them and you can track your parcel using the DHL Express website. For any delivery issues, you may contact DHL Express on 13 14 06.

MY DEVICE IS FAULTY WHAT SHOULD I DO?

Please visit our troubleshooting section to try and rectify your issue. If you cannot resolve your issue through the troubleshooting section then your device may be defective please click here to request a service ticket

HOW DO I GET THE LATEST FIRMWARE OR SOFTWARE UPDATES?

All ZaapTV, MaaxTV and AraabTV devices automatically retrieve the latest software and firmware upgrades. Where instructed you may be prompted to proceed or press install for the Update to take place.

We have instructional videos on our website and on our Youtube Channel which will guide you through these processes.

DO I HAVE TO INSTALL FIRMWARE AND SOFTWARE UPDATES?

ZaapTV, MaaxTV and AraabTV devices periodically require software updates. Updates may include extra features and fixes for glitches that are found  in the system.

We have instructional videos on our website and on our Youtube Channel which will guide you through these Update processes.

SOME CHANNELS ARE NOT AVAILABLE

GlobeTV and the devices we sell do not come with channel warranty and therefore many channels have limited availability. You will be notified if a channel is not available within Australia.

If you require a particular channel, we request you enquire first prior to making purchase of any device.

CAN I ADD CHANNELS TO ANY OF THE DEVICES?

Users are unable to add any Channels to their devices. Please contact ZAAPTV Support for all questions relating to Channels.

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